FAQ
Orders
How do I place an order?
Select your pieces, add them to cart, and complete checkout securely.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Shipping
Is shipping complimentary?
Complimentary on all domestic orders.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Delivery timeline?
Orders are delivered within 3–7 business days.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Cash on Delivery?
Available on select orders.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Returns & Exchanges
What is your return policy?
We offer a 48 hours return window from the date of delivery. All tags must remain intact.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻When are returns accepted?
Only for items that arrive damaged, with clear unboxing video and supporting images.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Refunds
Refunds are processed within 3–4 working days after approval. Shipping charges are non-refundable.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Exchanges
Exchanges are dispatched within 2 working days after the returned item is received (subject to availability).
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Ring size exchange
Available at a fee of ₹100.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Eligibility
Items marked Free Size are not eligible for return or exchange.
Exchange of style due to change of mind is not available.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Need help with sizing?
Refer to our size chart or email support@taiyojewels.com before placing your order.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Product & Wear
Can I wear it daily?
Yes, our pieces are designed for everyday wear. Over time, natural tarnishing may occur.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Warranty
All pieces come with a 1-year warranty.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Is it skin-friendly?
Our jewelry is completely skin-friendly and comfortable for regular wear.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Jewelry Care
Store your pieces in the Taiyo pouch provided when not in use.
Avoid direct contact with water, perfumes, and chemicals.
Gently wipe after wear to maintain its shine.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Responsibility
Taiyo is not responsible for wear, tarnishing, or damage resulting from regular use or improper care.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Payments
We accept UPI, credit/debit cards, net banking, and Cash on Delivery.
⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻Contact
For any queries, reach out at support@taiyojewels.com or via Instagram DM.
