Last updated: 2025
At Taiyo Jewels, customer satisfaction is important to us. Please review our exchange and returns policy carefully:
1. No Cash Refunds
We do not offer monetary refunds except in the rare case of severe damage or a manufacturing defect.
If your jewellery arrives broken, cracked, or otherwise unusable, you’re fully covered (see section 2 for details).
2. Store Credit & Replacements for Damaged Items
Eligible Claims: Items must have arrived damaged, defective, or broken in transit.
Your Options:
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Full store credit redeemable on any future Taiyo Jewels purchase
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A replacement item sent at no additional charge
How to Claim:
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Inspect your order immediately upon delivery.
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Within 7 days of receiving your order, email us at support@taiyojewels.com with:
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Your order number
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Clear photos showing the damage
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A brief description of the issue
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Our team will review and approve your claim. Once approved, we will issue your store credit or dispatch a replacement right away.
(Please note: Our team may operate from a different time zone, so there could be a slight delay in our initial response.)
3. Change-of-Mind Orders
We currently do not accept returns, exchanges, or credits for change of mind, styling mistakes, or size issues.
Please review product details, sizing guides, and images carefully before placing your order.
4. Questions or Assistance
If you’re unsure whether your issue qualifies, or you need help with a claim, please contact us at:
📧 Email: support@taiyojewels.com
